Privacy Policy

This Privacy Policy describes conditions applicable to your use of the Heroes Mortgage website (“the Services”). Heroes Mortgage will comply with this Privacy Policy as well as all applicable state, federal, and local laws in the United States protecting privacy. We have created this Privacy Policy because we take your privacy seriously, and we seek to be as transparent as possible about how we collect, use, and share information. Please review this Privacy Policy carefully as your continued use the Heroes Mortgage website requires you to consent to it. If you have any questions regarding this Privacy Policy, you may contact us at support@HeroesMortgage.com or (877) 541-HERO.
Collection of Information - You acknowledge and agree that Heroes Mortgage may collect information from you and about you when you use the Services. The information collected will be used to communicate with you and operate Heroes Mortgage. In some instances, Heroes Mortgage may collect and use your information for other purposes detailed below. Specifically, Heroes Mortgage may collect the following information from you:
• Your Contact Information. This includes your name, address, phone number, e- mail, and details you provide to us about you.
• Cookies, Web Beacons, and Usage Logs. Cookies are bits of electronic information that can be transferred to your computer or other electronic device to uniquely identify your browser. We may place one or more cookies on your computer or other electronic device in order to learn more about your activities on our website by combining the cookie information with other information we store about you. At any time, you may adjust settings on your browser to refuse cookies according to the instructions related to your browser.
• Web Usage. Heroes Mortgage uses Google Analytics, which tracks and manages cookie information so that we and third-party service providers can better deliver advertisements that are relevant and useful to you online, including the Heroes Mortgage website and various other websites across the Internet. We have also implemented Google Analytics display network impression reporting to better understand how ad impressions and ad services are related to visits to our sites.
• Your Social Networks. If you use the social networking connection functions offered through Heroes Mortgage, we may access all of your social network profile information that you have made available to be shared with us.
• Your Payment Information (for Affiliates and other third party service providers). If necessary to secure payment from you, Heroes Mortgage will collect your credit/debit card information. This information is secured using industry- standard encryption technology. Heroes Mortgage will use this information to complete your order, and will not share this information with outside parties, except to the extent necessary to complete the order or comply with applicable law as detailed below. Heroes Mortgage will never attempt to collect payment or payment information from a hero interested in using Heroes Mortgage. There is no cost to a hero for using the Services.
Use of Information - Generally speaking, Heroes Mortgage will use information collected from you to provide you with the Services and to improve the Services. You thus acknowledge and agree that Heroes Mortgage may use information collected from you for the following purposes.
• Communications with You. Heroes Mortgage will use your e-mail address to communicate with you as necessary, including providing you with information you have requested or confirming that you will receive the Services. If you do not wish to receive e-mails from Heroes Mortgage, send an e-mail to support@HeroesMortgage.com.
• Advertising and Improved Customer Service. Heroes Mortgageor third party service providers or advertisers may use cookies (that they collect or that we provide to them) or other similar technologies to collect information about your use of the Services (including mobile applications) or your online activities over time and across different web sites. Collected information may include the content you view, the date and time that you view this content, and the Web site that referred you to the Services, and this information may be associated with your unique browser, device identifier, or Internet Protocol address. These practices help tailor advertisements that are relevant and useful to you. These tailored advertisements may appear on the Services or on other websites, applications or properties. Heroes Mortgage also may use your email address to deliver tailored advertisements to you on the Services or on other websites, such as Facebook’s Custom Audience Feature or other similar Facebook tools. We will not share your email address with Facebook.
Disclosure of Information - You acknowledge and agree that Heroes Mortgage may share information about you in the following circumstances:
• You ask us to share the information. If you request that Heroes Mortgage contacts a third party on your behalf, then you are consenting to disclosure of information and, particularly, personal contact information and any information we collect through your use of the Heroes Mortgage website. For example, if you choose to contact a lender through the Services, we will send your contact information to the lender.
• Heroes Mortgage needs to disclose the information to provide the Services. Heroes Mortgage may hire or contract with a service provider or business partner to operate some part or all of Heroes Mortgage's business or provide better services to you. In order to provide the Services to you, Heroes Mortgage may allow a third party to access information. Heroes Mortgage will only disclose the information necessary for the service provider or business partner to perform the Services.
• Heroes Mortgage affiliates with a different company or sells its business. Heroes Mortgage may share information with any company or companies that affiliate with Heroes Mortgage, including business partners. If Heroes Mortgage ;is involved in a merger, acquisition, or any form of transfer or sale of some or all of its business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding. Information may be transferred along with the business. Any company with whom Heroes Mortgage affiliates or partners with has their own privacy and consumer information policies and, potentially, additional laws with which they must comply. Heroes Mortgage is not responsible for ensuring compliance by other individuals, companies, or business partners.
• Heroes Mortgage is required by law to disclose information. Heroes Mortgage may disclose any information in response to a subpoena or court order, and whenever Heroes Mortgage has a good faith belief that access, use, preservation or disclosure of the information is reasonably necessary to (a) satisfy any requirement of law, regulation, legal process, or enforceable governmental request, (b) detect, prevent, or otherwise respond to fraud, security or technical concerns, (c) support auditing and compliance functions, or (d) protect the rights, property, or safety of the public against harm.
Complaint Procedure and Your Right to Request Removal of Information. If you have any concerns regarding Heroes Mortgage's practices, or do not want Heroes Mortgage to collect, use, or disclose your information as described in this Privacy Policy, you may contact Heroes Mortgage and Heroes Mortgage will respect and comply with your request as soon as practicable. Note that compliance with your request may result in your inability to use certain website features and our Services in the future. We encourage you to disclose the requested information so we can provide the best possible customer service and offer you the use of our Services. You may contact Heroes Mortgage at support@HeroesMortgage.com, or by phone at (877) 541-HERO.
Heroes Mortgage Right to Amend Policy. Heroes Mortgage may amend this policy at any time, and without notice to you. You should check back for the most current version before relying on any of the provisions in this privacy policy. By using the Services, you agree to the terms of this Privacy Policy.
Heroes Mortgage Efforts to Secure Information. Heroes Mortgage uses technical and physical safeguards to protect against foreseeable breaches of its data, including the unauthorized use, access, or destruction of any information subject to this policy.